Shipping & Returns

Can I return the product once received and get a refund for the same? No, we do not provide a refund for any orders once it is shipped from our warehouse. What if the product has a defect? At Secubite, we take pride in the quality of our products and strive to ensure that every item meets our high standards. However, if you identify a defect in the product, we are here to help. Steps to Take: 1. Contact Us Promptly: Please reach out to us within 24 hours of receiving your product. You can contact us via phone at 60195726880 or email us at secubite@gmail.com 2. Provide Details: When contacting us, please provide your order number, a description of the defect, and, if possible, photos of the product. 3. Resolution: We will promptly review your concern and offer a suitable resolution, which may include a replacement or refund.Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with Secubite. Thank you for your understanding and support. Can I cancel my order after placing it online? Yes, you can cancel it directly from our website until it is not shipped from our warehouse, which happens usually 4-12 hours [does not include weekends & holidays] after you place your order. You cannot cancel it once it is shipped.How soon can I expect a refund if my order is successfully cancelled and I have paid online? We will process the refund at our end within 2 working days, it will further take anywhere in between 3-7 working days for the money to show up in your account depending on the payment method used.

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Can I return the product once received and get a refund for the same?

No, we do not provide a refund for any orders once it is shipped from our warehouse.

What if the product has a defect?

At Secubite, we take pride in the quality of our products and strive to ensure that every item meets our high standards. However, if you identify a defect in the product, we are here to help. Steps to Take: 1. Contact Us Promptly: Please reach out to us within 24 hours of receiving your product. You can contact us via phone at 60195726880 or email us at secubite@gmail.com 2. Provide Details: When contacting us, please provide your order number, a description of the defect, and, if possible, photos of the product. 3. Resolution: We will promptly review your concern and offer a suitable resolution, which may include a replacement or refund.Your satisfaction is our priority, and we are committed to ensuring that you have a positive experience with Secubite. Thank you for your understanding and support.

Can I cancel my order after placing it online?

Yes, you can cancel it directly from our website until it is not shipped from our warehouse, which happens usually 4-12 hours [does not include weekends & holidays] after you place your order. You cannot cancel it once it is shipped.

How soon can I expect a refund if my order is successfully cancelled and I have paid online?

We will process the refund at our end within 2 working days, it will further take anywhere in between 3-7 working days for the money to show up in your account depending on the payment method used.